Fulfillment FAQ – General
Q.1 What exactly is a Fulfillment Company?
A fulfillment company manages the complete process from order receipt to delivery of your product to the end customer. Inventory is stored in a distribution center, as orders are received the fulfillment process begins by processing orders, picking product, packaging product, then after it passes quality control it is shipped through a local, regional, or national carrier.
Q.2 What type of products does Promotional Fulfillment Services handle?
We handle all types of various products with the exception of environmentally hazardous substances and those products of questionable ethical or moral content. Popular products are nutraceuticals, promotional products, cosmetics, pet toys, office supplies, gaming, CD’s, DVD’s, Books, beverages, energy drinks, supplements, surfboards, apparel, literature and the list continues.
Q.3 What are costs of fulfillment services?
Every clients needs are unique and can require special solutions. As an extension of your company, our flexible suite of services are customized and priced according to your needs. We offer volume discounts, as your business grows your fulfillment costs decrease. Generally, fees for services occur when receiving your product, order fulfillment, and monthly storage. Marketing support services, such as kitting, light assembly, or POP/POS displays would be priced upfront to avoid any surprises.
Order Fulfillment Services
Q.1 What is your order fulfillment process?
Innovative order flow begins when an approved order is received from your shopping cart, customer service or inbound call centers. Every order is inspected and signed off by a member of our Quality Control Team to ensure the accuracy of each order. Our systems are scalable to handle 50 to 150,000 orders per month with the ability to manage multi-channel distribution and continuity orders. All orders received by 12:00pm (PST) are picked, packed and shipped the same day.
Q.2 How are my orders communicated to you?
Included in our consultation is to draft a plan that will optimize your order management process. There are several variables that need to be identified in streamlining your order process. We will look at your business requirements, the functionality of your ERP, Accounting Systems, and shopping cart, order frequency and understand the process how you currently receive the orders from your clients. We can integrate with shopping carts and ERP’s for both custom and out-of-the-box applications, we can upload batch files daily, our account managers can enter orders or someone on your staff can enter orders into our Free order management software.
Q.3 What features can I expect from your order fulfillment and warehouse management software?
Our robust order fulfillment and warehouse management software offers custom pick slips, access to order history, tracking details, real-time inventory management, low-threshold alerts and reporting. It is web-based, our clients have access to our system 24 hours a day, 7 days per week from anywhere in the world.
Marketing Support Services
Q.1 What is considered Marketing Support Services?
PROMOFILL’s foundation is providing marketing support services to Advertising Agencies, Marketing Agencies, and the Promotional Product Industry. Our expertise is strong in managing Point of Purchase (POP) and Point of Sale (POS) pack-outs, in-store demo kits, sample distribution, event support, projects and the collaboration the marketing logistics involved. We are comfortable working with the deadlines, multiple moving parts and various vendors that a successful campaign requires.
Q.2 Is my company big enough for fulfillment services?
No company is too small to benefit from outsourced fulfillment services. Whether your project or program is small or large our pricing for services is a direct cost per unit. Typically, we can do it quicker, better, and cheaper than it would take for you to use your internal resources. We combine the strengths of industry best-practices, pooled labor, equipment, and facilities to deliver your needs with success.
Q.3 When should I get a fulfillment expert involved with my project or program?
By speaking with one of our fulfillment experts in the planning stage of your project or program you can plan properly to improve final production quality, reduce costs, avoid mistakes, and set proper time lines of production. We offer tips involved with the overall strategy of production, which in turn will set proper timeliness, improve final product quality, and cost-saving tips surrounding packaging, kitting, shipping, and materials.